Privacy Policy for MonkeyPetCo.com
1. Introduction
MonkeyPetCo.com (“we,” “us,” “our”) values your privacy and is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website and services. By using our site, you agree to the terms established herein, which are designed with a privacy-first approach grounded in global data protection principles, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all data collected through our website located at monkeypetco.com. MonkeyPetCo.com acts as the data controller for personal data processed via the site, meaning we determine the purposes and means of processing personal data. If you have questions or concerns regarding the processing of your data, you may contact us at [email protected].
3. Categories of Data Processed
We collect and process the following categories of personal data:
– Usage Data: Includes your IP address, browser type, operating system, geographical location, pages visited, time spent on pages, and other diagnostic data to enhance functionality and user experience.
– Account Data: Collected when you register or place an order. Includes your name, billing and shipping address, email address, and phone number.
– Profile Data: Encompasses your product preferences, order history, and account behavior, helping us personalize your experience.
– Communication Data: Consists of emails, chat transcripts, and any other communications or support inquiries submitted via monkeypetco.com or related platforms.
– Technical Data: Includes information about your device, system configuration, operating system, internet connection, device identifiers, and browser plug-in types, collected automatically to optimize platform performance.
– Transaction Data: Covers payment details (e.g., transaction amount, status, masked payment details), order details, and delivery tracking to fulfill and support purchase completion.
– Preference Data: Consists of your stated or inferred marketing preferences, such as newsletter subscriptions, product interest categories, and other promotional data.
We do not collect sensitive personal data (as defined by the GDPR) unless explicitly required and permitted by applicable law and with your prior consent.
4. Legal Bases for Processing
In accordance with Article 6 of the GDPR and equivalent applicable laws, your personal data is processed under one or more of the following legal bases:
– Contractual Necessity: For performing a contract with you (e.g., fulfilling product orders).
– Legitimate Interest: Operating, improving, and marketing our services while considering privacy protections.
– Consent: For sending marketing materials or where required by law for certain data processing activities.
– Compliance with Legal Obligations: For meeting our tax, regulatory, legal, and compliance obligations.
Where applicable, we will seek your explicit consent before performing any data processing that requires it under GDPR or CCPA.
5. Your Rights
Under data privacy laws, you may exercise the following rights with respect to your personal data:
– Right of Access: Obtain a copy of your personal data.
– Right to Rectification: Correct inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data, subject to legal limitations.
– Right to Restriction: Ask us to suspend processing of your data.
– Right to Data Portability: Receive your data in a structured, transferable format.
– Right to Object: Object to the processing of your data where we rely on legitimate interests or direct marketing grounds.
– Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
California residents additionally have rights under the CCPA, including the right to know what categories of information we collect, the right to request deletion, and the right to opt out of the sale of personal data, as applicable.
6. Security Measures
We implement robust technical and organizational security measures to protect your personal data, including:
– Encryption (HTTPS, SSL/TLS) of all in-transit data.
– Role-based access control to sensitive systems and databases.
– Routine data backups and secure recovery planning.
– Employee training in data protection and confidentiality.
– Secure hosting and firewalls to prevent unauthorized access.
While no system is impenetrable, we take industry-standard steps to minimize risk.
7. International Transfers
Personal data may be transferred and processed outside of your jurisdiction, including to the United States and other countries that may have different data protection laws. Where such transfers occur, we implement safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or rely on adequacy decisions in compliance with applicable laws to ensure data protection standards are upheld.
8. Data Retention
We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for legal, regulatory, accounting, or reporting obligations:
– Usage Data: Retained for up to 12 months.
– Account & Profile Data: Retained for the lifetime of the user account and up to 6 years after closure.
– Transaction Data: Retained for up to 7 years per tax and financial regulations.
– Preference and Marketing Data: Retained until consent is withdrawn or deemed expired under applicable law.
– Communication Data: Retained for 3 years from last interaction.
After applicable retention periods, data is securely deleted or anonymized.
9. Cookie Policy
MonkeyPetCo.com uses cookies and similar tracking technologies to enhance user experience. The types of cookies we employ include:
– Essential Cookies: Required for site functionality, including login, cart, and checkout.
– Functional Cookies: Enable enhanced features like remembering preferences and personalization.
– Analytics Cookies: Collect data on page visits and behaviors to help improve our services.
– Performance Cookies: Monitor system performance and interactions for optimizing the platform.
10. Cookie Management & Compliance
Under GDPR and CCPA, you have the right to manage cookie settings:
– Consent Mechanism: Upon your first visit to monkeypetco.com, a cookie banner enables you to accept or customize cookies.
– Opt-Out: You may opt out of non-essential cookies at any time through our Cookie Settings link in the site footer.
– Browser Controls: You can configure your browser to reject or delete cookies; however, some site functionality may be impaired as a result.
Analytics and advertising partners only collect aggregate data and are subject to contractual privacy obligations.
11. Special Protections for Children
MonkeyPetCo.com does not knowingly collect or solicit personal data from children under the age of 13. If we learn we have collected such personal data without verified parental consent, we will delete that information promptly. Parents or guardians who believe their child may have provided personal data may contact us at [email protected].
12. Policy Updates
We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements, our practices, or improvements to user privacy. Substantive changes will be communicated via prominent notice on our website or direct email when applicable. We encourage users to review this policy periodically to stay informed.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact us at:
Email: [email protected]
Website: https://www.monkeypetco.com
We are committed to complying with all applicable data protection laws, including GDPR, CCPA, and others, and responding to privacy inquiries promptly and transparently.